Faq

Welcome to our FAQ page! Here, we’ve compiled answers to all the common questions you might have about our services. We understand that clarity and transparency are essential to providing you with the best experience possible.

If you’re seeking information on booking procedures, transfer options, pricing, or any other aspect of our services, you’re in the right place. Simply browse through the questions and answers provided below to find what you need.

However, if you have a question that isn’t covered here or need further clarification, please don’t hesitate to reach out to us via email. Our dedicated team is ready to assist you with any inquiries or concerns you may have.

Common questions

How do I book a transfer service?

Booking a transfer service is easy. You can book online through our website, via email, or by phone. Simply provide your travel details, including pickup location, destination, date, and time, and we’ll take care of the rest.

What types of vehicles do you offer for transfer services?

We offer a variety of vehicles to suit your needs, including sedans, SUVs, minivans, and coaches. Whether you’re traveling solo or with a large group, we have the perfect vehicle for your transfer.

Can I make changes to my booking after it’s been confirmed?

Yes, you can make changes to your booking subject to availability. Simply contact our customer service team, and we’ll do our best to accommodate your request.

Do you provide transfers to and from airports?

Yes, we offer transfers to and from airports worldwide. Whether you’re arriving or departing, our professional drivers will ensure a smooth and hassle-free journey to your destination.

Are your drivers licensed and experienced?

Yes, all our drivers are licensed, experienced, and undergo regular training to provide safe and reliable service. Your safety and comfort are our top priorities.

Do you provide child seats for families traveling with young children?

Yes, we provide child seats and booster seats upon request to ensure the safety of our younger passengers. Please inform us of your requirements at the time of booking.

What happens if my flight is delayed ?

We monitor flight arrivals in real-time, so we’ll be aware of any delays or cancellations. Rest assured, we’ll adjust your pickup time accordingly, and there are no extra charges for flight delays.

Can I request a specific route or make stops along the way?

Yes, you can request a specific route or make stops along the way, subject to time and distance constraints. Please inform us of any special requests at the time of booking.

What payment methods do you accept for transfer services?

We accept various payment methods for our transfer services, including credit/debit cards, PayPal, and cash upon arrival. Additionally, we offer the convenience of booking now and paying later upon arrival at your destination. We strive to provide flexible payment options to ensure a hassle-free booking experience for our clients.

How far in advance should I book my airport transfer?

It’s recommended to book your airport transfer at least 24 hours in advance to ensure availability and to make necessary arrangements.

What is your cancellation policy for airport transfers?

Our cancellation policy allows for free cancellations up to 24 hours before the scheduled transfer time. Please refer to our terms and conditions for more details.

Do you offer 24/7 airport transfer services?

Yes, we provide airport transfer services 24 hours a day, 7 days a week to accommodate your travel needs at any time.

Are there any additional fees or surcharges I should be aware of?

Our rates are transparent, and there are no hidden fees or surcharges. Any additional services requested will be clearly communicated and agreed upon before the transfer.

What are the steps involved from booking to meeting the driver at the airport?
  1. First, you can make a confirmed booking through our website.
  2. After booking, you’ll receive an email confirmation containing all the details of your transfer.
  3. Finally, upon your arrival at the airport, our driver will be waiting for you at the designated meeting point.